Terms of service

Terms of Service

Last updated: 22 June 2026

Welcome to GoEaseAuto.

These Terms of Service govern your access to and use of our website, online store, products, services, checkout, content, and customer support channels.

GoEaseAuto is a South African online store that sells car-related accessories, emergency tools, and vehicle convenience products, including but not limited to portable tyre inflators, portable battery jump starter kits, car vacuums, phone holders, emergency lights, vehicle organisers, and other car accessories.

By visiting our website, browsing our products, placing an order, creating an account, subscribing to our newsletter, or otherwise using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with these Terms, you must not use our website or purchase from GoEaseAuto.

1. Business Information

Store Name: GoEaseAuto
Website: goeaseauto.co.za
Email: goeaseauto.help@outlook.com
Business Address: 27 Willow street, Lenasia, JHB

GoEaseAuto operates from South Africa and primarily serves customers within South Africa.

2. Legal Compliance

These Terms are intended to comply with applicable South African laws, including but not limited to:

  • The Consumer Protection Act, 68 of 2008

  • The Electronic Communications and Transactions Act, 25 of 2002

  • The Protection of Personal Information Act, 4 of 2013

  • Any other applicable South African consumer, e-commerce, privacy, tax, and commercial laws

Nothing in these Terms is intended to unlawfully limit, exclude, or reduce any rights that you may have under South African law.

3. Eligibility to Use This Website

By using this website, you confirm that:

  • You are at least 18 years old; or

  • You are using the website with the permission and supervision of a parent or legal guardian; and

  • You have the legal capacity to enter into a binding agreement; and

  • The information you provide to us is accurate, complete, and up to date.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably suspect fraud, abuse, misuse, unlawful activity, or breach of these Terms.

4. Products and Product Information

GoEaseAuto sells car accessories, vehicle tools, emergency products, and related items.

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.

However, product images may be used for illustrative purposes. Colours, packaging, minor design features, accessories, branding, labels, and product appearance may vary slightly depending on supplier updates, screen settings, lighting, or product batches.

You agree that it is your responsibility to read the full product description, specifications, usage instructions, safety guidelines, compatibility information, and product limitations before purchasing or using any product.

5. Product Suitability and Vehicle Compatibility

Many GoEaseAuto products are designed for vehicle-related use. You are responsible for ensuring that any product you purchase is suitable for your vehicle, intended use, power requirements, tyre type, battery type, charging requirements, mounting surface, or accessory needs.

This includes checking, where applicable:

  • Vehicle voltage

  • Battery type

  • Tyre pressure requirements

  • PSI limits

  • Charging requirements

  • Product size and fitment

  • Mounting surface compatibility

  • Product instructions and safety warnings

  • Whether the product is suitable for your intended use

GoEaseAuto is not responsible for damage, injury, loss, or product failure caused by incorrect use, incorrect installation, incorrect compatibility assumptions, failure to follow instructions, misuse, abuse, unauthorised modification, or use outside the product’s intended purpose.

6. Product Safety and Responsible Use

You agree to use all products safely, responsibly, and strictly according to the product instructions.

This is especially important for products such as:

  • Portable tyre inflators

  • Portable jump starter kits

  • Battery-related products

  • Electrical accessories

  • Charging devices

  • Car vacuums

  • Phone holders

  • Emergency lights

  • Vehicle tools

You must not use products in a dangerous, reckless, unlawful, or unintended way.

GoEaseAuto is not responsible for damage, loss, injury, electrical faults, battery damage, vehicle damage, tyre damage, fire, overheating, incorrect inflation, incorrect battery connection, or other harm caused by misuse or failure to follow product instructions.

7. Pricing and Availability

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

We reserve the right to change prices, promotions, discounts, product availability, delivery fees, and product information at any time without prior notice.

A product being listed on the website does not guarantee that it is in stock or available at the time of order processing.

If an item becomes unavailable after you place an order, we may contact you to offer:

  • A replacement product

  • Store credit

  • A refund

  • A delayed delivery option where applicable

We reserve the right to correct pricing errors, product errors, or website errors. If a product is listed at an incorrect price due to a mistake, we may cancel the order and refund you.

8. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order is only accepted once we confirm and process it.

After placing an order, you may receive an order confirmation email or message. This confirms that we have received your order, but it does not guarantee acceptance if there is an issue such as payment failure, stock unavailability, pricing error, suspected fraud, or incorrect information.

We reserve the right to refuse, cancel, or limit any order at our reasonable discretion, including where:

  • Payment is not received or is reversed

  • Product information or pricing is incorrect

  • Stock is unavailable

  • Delivery information is incomplete or incorrect

  • Fraud or suspicious activity is suspected

  • The order appears to be placed for resale, abuse, or unlawful purposes

  • The customer has previously abused our policies

  • The order cannot be fulfilled for operational reasons

If we cancel an order after payment has been made, we will refund the amount paid, subject to our policies and applicable law.

9. Payment

Payment must be made through the payment methods available at checkout.

You agree to provide accurate billing and payment information.

All payments are processed through secure third-party payment providers. We do not intentionally store your full bank card details, CVV, or banking login information on our own systems.

Your payment may be declined, delayed, held for review, or cancelled by the payment provider, bank, or fraud prevention system.

GoEaseAuto is not responsible for delays caused by banks, payment processors, failed authorisations, incorrect payment details, or payment provider errors.

10. Delivery and Shipping

Delivery is subject to our Shipping Policy and the courier options available at checkout or communicated to you.

We aim to process and dispatch orders within a reasonable time, but delivery times are estimates and may vary depending on your location, courier delays, stock availability, public holidays, weather, operational issues, strikes, high-volume periods, or other events beyond our control.

Customers are responsible for providing accurate delivery details, including:

  • Full name

  • Correct delivery address

  • Contact number

  • Email address

  • Any access instructions required for delivery

GoEaseAuto is not responsible for delays, failed delivery attempts, returned parcels, or additional courier charges caused by incorrect or incomplete customer information.

If a parcel is returned to us because of incorrect customer details, failed delivery, refusal to accept delivery, or customer unavailability, the customer may be responsible for additional delivery charges to resend the parcel.

11. Delivery Timeframes and Non-Delivery

We will make reasonable efforts to deliver your order within the estimated delivery timeframe.

Where delivery is delayed, we will attempt to assist where reasonably possible.

If an order cannot be fulfilled within the legally applicable period or agreed period, you may have rights under South African law to cancel the order in certain circumstances. South African e-commerce guidance recognises that online orders must generally be performed within the agreed period or within 30 days where no period is agreed, with remedies available where performance does not occur.

12. Risk and Ownership

Ownership of the products passes to you once full payment has been received and the products have been delivered to your nominated delivery address, unless otherwise required by law.

Risk in the products generally passes to you once the products have been delivered to the delivery address provided by you.

If you arrange your own courier or collection method, risk may pass when the product is handed to your chosen courier or representative.

13. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.

For online purchases, South African consumers may have a cooling-off right under the ECT Act, generally allowing cancellation within 7 days after receiving goods in eligible cases. The Consumer Goods and Services Ombud notes that where the cooling-off right applies, the supplier must refund payments made, minus the direct cost of returning the goods.

Products may also be returned where they are defective, damaged, unsafe, poor quality, or not as described, subject to applicable law and inspection.

Customers must follow our return process and may be required to provide proof of purchase, photos, videos, packaging evidence, and a description of the issue.

14. Defective Products and Warranty

Some products may include a supplier, manufacturer, or limited store warranty, depending on the product.

Warranty terms may vary by product and supplier.

A warranty does not cover:

  • Misuse

  • Abuse

  • Incorrect installation

  • Incorrect charging

  • Incorrect battery connection

  • Water damage

  • Impact damage

  • Overheating caused by misuse

  • Normal wear and tear

  • Unauthorised repairs or modifications

  • Use outside the product’s intended purpose

  • Failure to follow instructions

  • Commercial or industrial use unless stated otherwise

All warranty or defective product claims are subject to inspection and assessment.

Where required by South African law, GoEaseAuto will provide the appropriate remedy, which may include repair, replacement, or refund depending on the circumstances.

15. Promotions, Discounts, and Coupon Codes

Promotions, discounts, coupon codes, bundle deals, and special offers may be subject to additional terms.

Unless stated otherwise:

  • Promotions are valid for a limited time only.

  • Discounts cannot be exchanged for cash.

  • Discount codes must be applied at checkout.

  • Discounts cannot always be applied after an order is placed.

  • Promotions may be changed, limited, or withdrawn at any time.

  • Only one discount code may apply per order unless stated otherwise.

  • Sale items remain subject to our Return & Refund Policy and applicable law.

We reserve the right to cancel orders where promotions or discount codes are used fraudulently, incorrectly, or in breach of the promotion terms.

16. Customer Accounts

You may be able to create an account on our website.

You are responsible for keeping your login details secure and confidential.

You agree to notify us immediately if you suspect unauthorised access to your account.

GoEaseAuto is not responsible for loss or damage caused by your failure to keep your account details secure.

We may suspend or close customer accounts where we reasonably suspect fraud, misuse, abuse, unlawful activity, or breach of these Terms.

17. User Content, Reviews, and Feedback

If you submit reviews, testimonials, photos, videos, comments, feedback, or other content to GoEaseAuto, you grant us permission to use, display, reproduce, publish, edit, and share that content for website, marketing, advertising, social media, and promotional purposes.

You confirm that any content you submit:

  • Is accurate and truthful

  • Does not infringe anyone else’s rights

  • Does not contain unlawful, offensive, defamatory, abusive, or misleading material

  • Does not include private personal information that you do not want displayed publicly

We reserve the right to moderate, edit, reject, or remove any user content at our discretion.

18. Prohibited Uses

You may not use our website, products, or services for any unlawful, harmful, abusive, fraudulent, or unauthorised purpose.

You agree not to:

  • Break any law or regulation

  • Submit false or misleading information

  • Commit fraud or attempt chargeback abuse

  • Interfere with the website’s security or functionality

  • Upload viruses, malware, or harmful code

  • Copy, scrape, or harvest website content without permission

  • Use our website to spam, harass, or abuse others

  • Attempt unauthorised access to our systems

  • Use our products for illegal, unsafe, or reckless purposes

  • Resell our products using misleading claims or unauthorised branding

  • Infringe our intellectual property rights or the rights of others

We may restrict access, cancel orders, refuse service, or take legal action where these Terms are breached.

19. Intellectual Property

All website content, branding, text, graphics, images, logos, icons, product descriptions, layouts, designs, videos, and other materials on our website are owned by or licensed to GoEaseAuto, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use our content for commercial purposes without our written permission.

The name GoEaseAuto, our logos, branding, slogans, product names, and store identity may not be used without permission.

20. Third-Party Services and Links

Our website may use or link to third-party services, including but not limited to:

  • Shopify

  • Payment providers

  • Courier companies

  • Analytics tools

  • Marketing platforms

  • Social media platforms

  • Review apps

  • Tracking tools

Third-party services may have their own terms and privacy policies.

GoEaseAuto is not responsible for the content, policies, performance, errors, delays, security, or practices of third-party websites, apps, or platforms.

21. Privacy and Personal Information

Your privacy is important to us.

We process personal information in accordance with our Privacy Policy and applicable South African privacy law, including POPIA.

By using our website or placing an order, you agree that we may collect and process your personal information for purposes such as order fulfilment, delivery, payment processing, customer support, fraud prevention, marketing where permitted, and legal compliance.

Please read our Privacy Policy carefully.

22. Website Availability and Errors

We aim to keep our website available and working properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may be unavailable due to maintenance, technical issues, hosting problems, third-party service failures, cyber incidents, updates, or events beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the website at any time.

We are not responsible for loss caused by website downtime, errors, interrupted access, or technical issues, except where liability cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by South African law, GoEaseAuto will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of opportunity, vehicle downtime, inconvenience, or business interruption.

GoEaseAuto’s liability is limited to the amount paid by you for the specific product giving rise to the claim, unless South African law requires otherwise.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for gross negligence, intentional misconduct, or rights that cannot be excluded under the Consumer Protection Act.

24. Indemnity

You agree to indemnify and hold GoEaseAuto harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of our products

  • Your breach of these Terms

  • Your violation of any law

  • Your incorrect installation or use of a product

  • Your failure to follow product instructions

  • Your submission of false or misleading information

  • Your infringement of any third-party rights

  • Any unauthorised use of your account caused by your failure to keep your login details secure

This indemnity applies to the extent permitted by South African law.

25. Force Majeure

GoEaseAuto will not be liable for failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control.

This may include:

  • Natural disasters

  • Severe weather

  • Load shedding or power outages

  • Internet or system failures

  • Courier delays

  • Strikes or labour disputes

  • Supplier delays

  • Stock shortages

  • Civil unrest

  • Government restrictions

  • Pandemics

  • Accidents

  • Acts of crime

  • Any other event beyond our reasonable control

We will make reasonable efforts to resume service as soon as possible.

26. Complaints and Dispute Resolution

If you have a complaint, please contact us first so we can try to resolve the issue.

Email: goeaseauto.support@outlook.com

Please include your order number, full name, contact details, and a clear description of the issue.

If we cannot resolve the complaint directly, you may have the right to refer the matter to a relevant consumer body, such as the Consumer Goods and Services Ombud or National Consumer Commission. The Consumer Goods and Services Ombud handles complaints and disputes relating to the Consumer Protection Act and its industry code, free of charge.

27. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms, our website, or your purchase from GoEaseAuto will be subject to the jurisdiction of the appropriate South African courts or dispute resolution bodies, unless otherwise required by law.

28. Changes to These Terms

We may update or change these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

The updated Terms will apply from the date they are published on our website, unless otherwise stated.

Your continued use of our website after changes are published means that you accept the updated Terms.

29. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

30. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, form the entire agreement between you and GoEaseAuto regarding your use of our website and purchases from our store.

31. Contact Us

For questions about these Terms of Service, please contact us:

GoEaseAuto
Email: goeaseauto.help@outlook.com
Website: goeaseauto.co.za
Business Address: 27 Willow street, Lenasia, JHB 

32. Agreement

By using our website, creating an account, subscribing to our newsletter, placing an order, or interacting with GoEaseAuto, you confirm that you have read, understood, and agreed to these Terms of Service.