Shipping policy

Shipping Policy

Last updated: 22 June 2026

Thank you for shopping with GoEaseAuto.

GoEaseAuto is a South African online store that sells car-related accessories, emergency tools, and convenience products, including portable tyre inflators, portable battery jump starter kits, car vacuums, phone holders, emergency lights, and other vehicle accessories.

This Shipping Policy explains how delivery works, estimated delivery times, courier tracking, failed deliveries, incorrect addresses, and customer responsibilities.

By placing an order with GoEaseAuto, you agree to this Shipping Policy.

1. Delivery Area

GoEaseAuto currently delivers within South Africa.

We use Aramex Store-to-Door shipping to deliver orders to customers across South Africa, subject to courier coverage, service availability, and successful delivery to the address provided at checkout.

We do not currently deliver to addresses outside South Africa unless stated otherwise on our website.

2. Courier Partner

GoEaseAuto uses Aramex Store-to-Door for deliveries.

Aramex Store-to-Door is a courier service used for sending parcels within South Africa. Once your parcel has been booked and processed, it may be assigned a waybill number, which can be used to track the shipment through Aramex tracking channels.

Delivery is carried out by Aramex or its authorised delivery network.

3. Delivery Timeframe

Our estimated delivery timeframe is:

8–11 business days from the date your order is placed.

Business days are Monday to Friday and exclude weekends, South African public holidays, courier holidays, and any non-working days.

This means that if you place an order on a weekend or public holiday, processing may begin on the next business day.

Delivery times are estimates and may vary depending on:

  • Your delivery location

  • Courier route availability

  • Order volume

  • Stock availability

  • Public holidays

  • Weather conditions

  • Road disruptions

  • Courier delays

  • Incorrect or incomplete delivery details

  • Failed delivery attempts

  • Events outside our reasonable control

We will make reasonable efforts to ensure your order is delivered within the estimated timeframe.

4. Order Processing

Once your order is placed and payment is confirmed, we will begin processing your order.

Order processing may include:

  • Confirming payment

  • Checking product availability

  • Packing the order

  • Preparing the parcel for Aramex Store-to-Door shipping

  • Booking or handing the parcel over for courier delivery

You will receive order updates where available.

Please note that order processing forms part of the overall 8–11 business day delivery estimate from order placement.

5. Tracking Your Order

Once your order has been shipped and tracking is available, you may receive a tracking number or waybill number.

You can use this number to track your parcel through the Aramex tracking system.

Please note:

  • Tracking may not update immediately after the shipment is created.

  • Tracking updates depend on Aramex scanning and processing the parcel.

  • There may be periods where tracking does not update while the parcel is in transit.

  • Delivery status updates are controlled by the courier.

If your tracking has not updated for a reasonable period, you may contact us for assistance.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery details at checkout.

Please ensure that your delivery information includes:

  • Full name

  • Correct street address

  • Suburb

  • City or town

  • Province

  • Postal code

  • Correct phone number

  • Email address

  • Any access instructions, complex name, unit number, estate details, or business name where applicable

GoEaseAuto is not responsible for delays, failed deliveries, returned parcels, or additional courier costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

7. No P.O. Box Deliveries

Because we use courier delivery, we may not be able to deliver to P.O. boxes, postboxes, or addresses where courier delivery is not possible.

Please provide a physical address where someone will be available to receive the parcel during normal delivery hours.

8. Receiving Your Delivery

Please make sure that someone is available at the delivery address to receive the parcel.

The courier may require:

  • A signature

  • The recipient’s name

  • Confirmation of delivery

  • Contact with the customer by phone

If you are not available, please ensure that a trusted person can receive the parcel on your behalf.

Once a parcel is delivered to the address provided at checkout and accepted by the recipient or authorised person at that address, delivery will be considered complete.

9. Failed Delivery Attempts

A delivery may fail if:

  • No one is available to receive the parcel

  • The address is incorrect or incomplete

  • The courier cannot access the property, complex, estate, or business premises

  • The phone number is incorrect or unanswered

  • The customer refuses delivery

  • The delivery area is not serviceable

  • The courier cannot safely complete delivery

If a delivery fails, Aramex may attempt delivery again or return the parcel, depending on the situation and courier process.

If the parcel is returned to GoEaseAuto because of incorrect details, failed delivery, refusal to accept delivery, or customer unavailability, the customer may be responsible for additional delivery costs to resend the order.

10. Delivery Delays

Although we aim to deliver within 8–11 business days, delays may sometimes occur.

GoEaseAuto is not responsible for courier delays caused by:

  • Road disruptions

  • Severe weather

  • Public holidays

  • Load shedding or operational disruptions

  • Courier backlogs

  • Strikes or civil unrest

  • Incorrect customer details

  • High order volumes

  • Supplier or stock delays

  • Events outside our reasonable control

If your delivery is delayed, we will assist where reasonably possible by helping you check the delivery status or follow up with the courier.

11. Lost Parcels

If your parcel appears to be lost in transit, please contact us with your order number and tracking details.

We will investigate the matter with the courier.

A parcel will not automatically be considered lost simply because it is delayed. We may need to wait for confirmation from Aramex or complete a courier investigation before offering a resolution.

If a parcel is confirmed lost by the courier, GoEaseAuto may offer one of the following, depending on the circumstances:

  • Replacement

  • Store credit

  • Refund

This does not apply where the parcel was delivered to the correct address provided by the customer or where the loss was caused by incorrect customer details.

12. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the outer packaging

  • Photos of the damaged product

  • Photos of all items received

  • A clear description of the issue

Please do not throw away the packaging until the issue has been resolved, as courier damage claims may require packaging photos.

Damaged product claims are handled according to our Return & Refund Policy.

13. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of receiving your parcel.

Please include:

  • Your order number

  • Your full name

  • Photos of all items received

  • A description of what is incorrect or missing

We will review the issue and assist with the appropriate solution.

14. Order Cancellations Before Shipping

You may request to cancel your order before it has been packed, booked, or handed over to the courier.

If your order has already been processed, booked for delivery, handed over to Aramex, or shipped, you may need to follow our standard return process once the item is delivered.

Approved cancellations will be refunded according to our refund process and payment provider timelines.

15. Delivery Fees

Delivery fees, where applicable, will be shown at checkout. (R100)

Delivery fees may vary depending on promotions, order value, shipping method, courier costs, or store policy.

If GoEaseAuto offers free shipping as part of a promotion, this may be subject to minimum order values, selected products, delivery areas, or promotional terms.

Delivery fees are generally non-refundable unless required by law or unless the order issue was caused by GoEaseAuto.

16. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate delivery details

  • Provide a working phone number

  • Be available to receive delivery

  • Track your order where tracking is provided

  • Contact us promptly if there is a delivery issue

  • Check your parcel when it arrives

  • Report damaged, incorrect, or missing items within the required timeframe

GoEaseAuto cannot be held responsible for delivery issues caused by incorrect customer information or customer unavailability.

17. Legal Delivery Timeframe

South African e-commerce law generally requires online suppliers to execute orders within the agreed period, or within 30 days if no period is agreed, unless otherwise arranged. GoEaseAuto’s standard estimated delivery period is 8–11 business days from order placement. If unusual delays occur, we will communicate with customers where reasonably possible.

18. Contact Us

For shipping, tracking, or delivery queries, please contact us:

GoEaseAuto
Email: goeaseauto.help@outlook.com                                                                    Website: goeaseauto.co.za
Business Address: 27 Willow street, Lenasia, JHB 

Please include your order number when contacting us so we can assist you faster.

19. Agreement

By placing an order with GoEaseAuto, you confirm that you have read, understood, and agreed to this Shipping Policy.