Refund policy

Return & Refund Policy

Last updated: 22 June 2026

Thank you for shopping with GoEaseAuto.

GoEaseAuto is a South African online store that sells car-related accessories, emergency tools, and convenience products, including portable tyre inflators, portable jump starter kits, car vacuums, phone holders, emergency lights, and other vehicle accessories.

This Return & Refund Policy explains how returns, refunds, exchanges, defective products, damaged items, and order cancellations are handled.

By placing an order with GoEaseAuto, you agree to this Return & Refund Policy.

1. South African Consumer Rights

This policy is designed to comply with applicable South African consumer protection laws, including the Consumer Protection Act, 68 of 2008, and the Electronic Communications and Transactions Act, 25 of 2002.

Nothing in this policy is intended to remove, limit, or reduce any rights that you may have under South African law.

South African online shoppers generally have a 7-day cooling-off period for online purchases, and customers may also have rights where goods are defective, unsafe, poor quality, or not as described. Defective goods are generally covered by the Consumer Protection Act’s implied warranty of quality for up to 6 months from delivery, unless the defect was caused by misuse, alteration, abuse, or failure to follow instructions.

2. 7-Day Cooling-Off Returns for Online Orders

Because GoEaseAuto operates as an online store, you may request to return your order within 3 calendar days of receiving it, even if the product is not defective.

To qualify for a cooling-off return:

  • The product must be unused.

  • The product must be in its original packaging.

  • The product must be complete with all accessories, cables, attachments, adapters, manuals, carry bags, and parts.

  • The product must not be scratched, damaged, dirty, altered, opened, repaired, or tampered with.

  • The product must be in a condition suitable for resale.

  • Proof of purchase must be provided.

For cooling-off returns, the customer is responsible for the direct cost of returning the goods, unless the product was defective, damaged on arrival, or incorrectly supplied.

Once we receive and inspect the returned product, we will confirm whether the return has been approved.

3. Defective, Faulty, or Poor-Quality Products

If a product is defective, faulty, unsafe, poor quality, or not reasonably suitable for its intended purpose, please contact us as soon as possible.

Under South African consumer law, where goods fail to meet required quality standards within the applicable period, the customer may be entitled to a repair, replacement, or refund, depending on the circumstances and in line with the law.

A product will not be considered defective if the issue was caused by:

  • Misuse or abuse

  • Incorrect use

  • Incorrect installation

  • Normal wear and tear

  • Accidental damage

  • Water damage

  • Impact damage

  • Overcharging or incorrect charging

  • Using the product for a purpose it was not designed for

  • Failing to follow the product instructions

  • Attempted repairs or modifications by the customer or a third party

  • Using the product with incompatible vehicles, batteries, accessories, or power sources

All defective product claims are subject to inspection and assessment.

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of receiving your order.

Please provide:

  • Your order number

  • Your full name

  • A clear description of the issue

  • Photos or videos of the product

  • Photos of the packaging

  • Photos of all items received

Once we review your claim, we may arrange one of the following where applicable:

  • Replacement

  • Repair

  • Missing item sent to you

  • Store credit

  • Refund

Please do not discard the packaging until your claim has been resolved, as courier damage claims may require packaging photos.

5. Items That Cannot Be Returned

We may refuse a return, refund, or exchange where:

  • The return is requested after the allowed return period.

  • The item has been used and is not defective.

  • The item is damaged due to customer misuse.

  • The item is missing parts, manuals, cables, adapters, accessories, or packaging.

  • The item has been opened, altered, repaired, or tampered with.

  • The item is dirty, scratched, dented, water-damaged, or not in resale condition.

  • The item was damaged through incorrect installation or incorrect use.

  • The customer cannot provide proof of purchase.

  • The product was bought from another seller and not directly from GoEaseAuto.

  • The issue is caused by normal wear and tear.

  • The product was used for commercial, industrial, rental, or non-personal use unless stated otherwise.

This does not apply where the product is defective, unsafe, or incorrectly supplied in a way that gives you a legal right to return it.

6. Product-Specific Return Conditions

Because GoEaseAuto sells vehicle-related tools and accessories, products must be used carefully and according to instructions.

Portable Tyre Inflators

Returns may be refused if the product was damaged by overheating, overuse, water exposure, exceeding pressure limits, incorrect charging, or failure to follow usage instructions.

Portable Jump Starter Kits

Returns may be refused if the product was damaged by incorrect battery connection, reverse polarity misuse, overcharging, water damage, impact damage, use on incompatible batteries, or failure to follow the safety instructions.

Car Vacuums

Returns may be refused if the product was damaged by vacuuming liquid, ash, large debris, sharp objects, or materials not suitable for the device.

Phone Holders and Mounts

Returns may be refused if the product was damaged during installation, removed incorrectly, installed on unsuitable surfaces, or returned with missing parts.

7. How to Request a Return

To request a return, please contact us at:

Email: goeaseauto.help@outlook

Please include:

  • Your order number

  • Your full name

  • The product you want to return

  • The reason for the return

  • Photos or videos where relevant

  • Your contact details

We will review your request and provide return instructions if your return is approved.

Please do not send products back without first contacting us and receiving return instructions. Unauthorised returns may be delayed, refused, or returned to the customer.

8. Return Shipping

For cooling-off returns where the product is not defective, the customer is responsible for return shipping costs.

For defective, damaged, or incorrect products, GoEaseAuto will assess the claim. If the product is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will assist with the appropriate remedy in line with South African law.

Customers are responsible for ensuring that returned products are safely packaged. GoEaseAuto is not responsible for products damaged in return transit due to poor packaging by the customer.

We recommend using a tracked courier service when returning products.

9. Inspection of Returned Products

All returned products will be inspected before a refund, replacement, exchange, or store credit is approved.

Inspection may include checking:

  • Product condition

  • Accessories and parts

  • Packaging

  • Signs of use or damage

  • Serial numbers or product identifiers

  • Functionality

  • Whether the fault is due to a manufacturing issue or customer misuse

If the product does not meet the return conditions, we may refuse the return and send the product back to you.

10. Refunds

If your refund is approved, it will be processed using the original payment method where possible.

Refunds may take a few business days to reflect, depending on your bank, payment provider, or checkout method.

Refunds may exclude:

  • Delivery fees, unless required by law

  • Return courier fees for cooling-off returns

  • Any costs caused by incorrect customer details

  • Any loss in value caused by customer handling beyond what is reasonably necessary

If only part of your order is returned, only the approved returned item will be refunded.

11. Exchanges

Exchanges may be offered depending on product availability.

If the item you want is out of stock, we may offer:

  • A replacement product

  • Store credit

  • A refund, where applicable

Exchange requests are subject to inspection and approval.

12. Cancellations Before Dispatch

You may request to cancel your order before it has been packed or dispatched.

If your order has not yet been dispatched, we may cancel it and process a refund.

If your order has already been packed, shipped, handed to the courier, or is already in transit, you may need to follow the normal return process once the item has been delivered.

13. Failed Deliveries and Incorrect Address Details

Customers are responsible for providing accurate delivery information at checkout.

GoEaseAuto is not responsible for delivery delays, failed deliveries, or additional courier costs caused by:

  • Incorrect delivery address

  • Incorrect phone number

  • Customer unavailable to receive delivery

  • Customer refusing delivery

  • Incomplete address details

  • Failure to collect or accept the parcel where required

If a parcel is returned to us due to incorrect customer details or failed delivery, the customer may be responsible for additional delivery charges to resend the order.

14. Sale Items, Promotions, and Discounted Products

Sale, promotional, or discounted products may still be returned if they are defective, damaged, incorrectly supplied, or covered by a legal right of return.

For non-defective sale items returned under a cooling-off return, the product must still meet all return conditions listed in this policy.

Refunds for sale items will be based on the actual amount paid at checkout.

15. Warranty Claims

Some products may include a supplier or manufacturer warranty.

Warranty coverage may vary depending on the product and supplier.

A warranty does not cover:

  • Misuse

  • Abuse

  • Water damage

  • Impact damage

  • Normal wear and tear

  • Incorrect installation

  • Incorrect charging

  • Unauthorised repairs

  • Commercial misuse

  • Damage caused by failure to follow instructions

Warranty claims may require proof of purchase, photos, videos, and product inspection.

Where a warranty claim is approved, the remedy may include repair, replacement, store credit, or refund depending on the product, defect, supplier terms, and applicable law.

16. Processing Times

Once we receive your returned product, please allow a reasonable period for inspection and processing.

Refunds, replacements, or exchanges will only be processed after the return has been inspected and approved.

Courier timelines, banking timelines, supplier assessments, and payment provider processing times may affect how long the final resolution takes.

17. Abuse of Return Policy

We reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably suspect:

  • Fraud

  • Return abuse

  • False defect claims

  • Product swapping

  • Intentional damage

  • Missing items

  • Misuse of the product

  • Repeated unreasonable return requests

This does not limit any rights that customers may have under South African law.

18. Contact Us

For return, refund, exchange, or warranty queries, please contact us:

GoEaseAuto
Email: goeaseauto.help@outlook.com
Website: goeaseauto.co.za
Business Address: 27 Willow street, Lenasia, JHB 

Please include your order number when contacting us so we can assist you faster.

19. Agreement

By placing an order with GoEaseAuto, you confirm that you have read, understood, and agreed to this Return & Refund Policy.